Results-orientated in debt collection with 16 years of experience and knowledge. Manage collection of accounts to be compliant with all applicable regulations and internal performance standards in order to meet team goal objectives. Skilled at multitasking to ensure maximum productivity and experienced in working in an often stressful environment. Adapt at setting up new collection processes and building strong professional relationships. Manage projects and meeting targets. Ensuring data integrity and accuracy for all clients Property Portfolio related data. Overall responsibility for delivery and management of Client KPI outputs. Oversight of the data management process and teams to ensure consistent accuracy and compliance with clients contract SLA’s. Application of Sigma six principles to optimize existing processes resulting in greater efficiencies and output.