Accomplished Senior Business & Process Analyst with over 9 years of experience in end-to-end business and process analysis. I have a proven track record in delivering Business Transformation and IT projects across various domains including Operational Transformation, CX & Care, Digital Enablement, Legal, Payments, and Billing. Known for effectively engaging with senior stakeholders and technical teams to drive strategic solutions that achieve and surpass project goals. Adept at working in Agile/Scrum environments and leading teams to successful project completion.