have a total of 3 years of work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service. In my previous role I resolved customer problems, and took accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in dealing with customers regarding products and services. Over the phone, I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. I consider my strongest points to be my impeccable manners, written and verbal, my clear voice, and my ability to deal with agitated or distressed customers.