Team leader, build good work relationship and staff morale, customer service problem solving eg account related enquiries, good listening skills, B Tech degree, 14 yrs Call Centre supervisor experience: Q'nique asessor, Totalview-monitor CC agent activities, eg: Call answering time, call duration, agent available time, nr of calls received, wrap up time, after call work time etcetera. Outlook experience, 5 yrs credit management supervisor - experience-received regional supervisor of the year award, electricity vending experience.