I am committed to profession; highly organised, work under strict deadline schedules with attention to detail, have excellent Operational and Customer Care skills, and have strong technical and business techniques with an impressive track record of more than 23 years of hands-on experience in strategic planning and business unit development. In particularly Call and Operations Centre Customer Service Management. Human Resource Management, Financial Management, Project Management,System Re-engineering Strategies and, Emergency and Disaster Management. Proven ability to successfully analyze an organisations' critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost effective solutions for enhancing competitiveness. maintaining revenue, and improving customer service offerings