I am a results and solutions driven professional offering a progressive, ten-year career in information technology. The following attributes allows me to achieve and advance in my career: • Skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. • An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. • Flexible and analytical with a keen eye for detail; skilled at synthesizing and editing information to achieve overall objectives. • An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. • Creative, resourceful, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. • Install, maintain, and support Microsoft and Apple based Operating Systems • Install, maintain, and support Applications • Desktop Support • Anti-Virus and backup/restore support • Install and maintain all software and hardware for • Annalise, troubleshoots, and resolve LAN and WAN hardware and software problems • VOIP installation and support • Knowledge and experience with software imaging tools (Aconis, AOMEI) • Knowledge and some experience on Ubiquiti, Ubuntu, Raspian, Noob • Knowledge and experience working on the following RMM platform and ticketing system - Autotask, Nable, MSP Anywhere, NCentral, Mimecast, Connectwise • Working experience of administrating and supporting Microsoft Active Directory, Windows Server and Office 365 • Experience administering and supporting SharePoint Online team sites • Knowledge and experience of Skype for Business and OneDrive • Good troubleshooting skills • Energetic and highly organised with excellent attention to detail • Ability to work in a team dealing confidently with people on all levels aswell as working under no, to little supervision • Ability to multi task • Prepare and maintain technical systems documentation • Strong logical reasoning, trouble shooting and analytical skills. • Experience with Routers, Switches, Cameras, Bio-metric systems, Access Points, Range Extenders and all other add on devices • Experience with Microsoft Azure, Sharepoint, Office365, Exchange, POP, IMAP etc. • Knowledge and experience on all Microsoft Office applications • Knowledge and experience on all Anti-Virus software (Symantec, Bitdefender, AVG, McCafee, Kaspersky etc,) • Attention to detail and thoroughness. • Ability to work independently and in a team environment. • Excellent communication in Afrikaans and English I am an honest, reliable and hardworking person of neat appearance. I am also very efficient with a great sense of responsibility and very competitive with a positive outlook on life. I can say with confidence that I would serve an employer well. My aim is to obtain experience and knowledge in order to reach the highest peak of success I place an emphasis on career development and an improvement of skills to be able to keep up to date with the latest in industry developments. A background in customer service allows me to communicate effectively under any circumstance with all types of clients. This is evident within my years of experience and expertise within IT aswell as customer support.