I am a dedicated and dynamic individual with fifteen years of robust experience in the telecommunications industry. My extensive background encompasses managing client expectations. I excel in collaborating with diverse teams including project management, network and cloud, IT, and service management, ensuring adherence to project management processes to maintain scope integrity and prevent scope creep. My experience in a Network Operations Centre (NOC) and cloud platform environment has honed my skills in customer support and customer service excellence. Academically, I hold a bachelor's degree in project management, with studies covering resource management, risk management, communication, quality management, and procurement. I am a certified Microsoft Azure Administrator and hold a certificate Microsoft 365 Fundamentals. I am advancing my expertise through a postgraduate diploma in Project Management. My passion for customer delivery, coupled with my diverse skill set and commitment to excellence, positions me to drive successful project outcomes and deliver exceptional value to clients and stakeholders.