Seasoned MBA graduate with a demonstrated history of working across diverse spheres in the ICT Industry inclusive of Project Management, Operations management, Business Intelligence, Management Information Systems, Sales & Marketing Management, Account Management, Inbound Call Centre Management and Technical Support. Currently I am the project lead for: • content management’s 3rd party evaluation and onboarding • commercialization of Telkom Education - An online education initiative Additionally, I am responsible for asset monetization, advanced operational analytics, research and developing mitigating solutions that assist various co-dependent divisions to improve operational performance from a reporting and analysis perspective. I conduct variance analysis of actual performance against key performance indicators for both Smart Estates and Content Management.