Providing LAN and Desktop support infrastructure including the implementation and maintenance of the workstations systems and application software. Responsible for identification and resolution of hardware and software problems and malfunctions on the LAN environment. Resposible to install, upgrade, support and troubleshoot for printers, computer hardware, voice equipment and other authorized peripheral equipment. Basic troubleshooting experience needed along with knowledge on the operating system. Configuring and troubleshooting of MS office to solve the technical problem remotely. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Provisioning of first and Second level LAN and Desktop support, Troubleshoot calls logged on a call logging system on faults reported by clients. Maintain and support workstation systems and application software's. Ensure security and maintaining their configuration standards. Set up and configuration of new workstations. Triubleshooting and providing solutions for Desktop issues. Ensure implementation of new devices, software as per the security and hardening guidelines drafted. Configuring installing the Department of Health approved applications. Ensure only licensed software are installed installing required software with licensed keys. Ensuring that all reports are completed timeously, accurately and correct. Make sure that all the assigned calls have been closed 100% within the defined SLA.