To Whom It May Concern I am colored male, currently retrenched. I have extensive IT Engineer and IT Administrator experience. I have a positive drive towards learning and growth and will undergo any training to fit me in my job. I can utilize opportunities without being delegated the task and willing to go the extra mile. I strive for excellence in my job and am naturally self-motivated and enjoy challenges. I am an efficient worker and believe in being excellently groomed at all times. I am a hardworking individual and an excellent team player who enjoys working in challenging environments. I always strive to create a pleasant working environment amongst my colleagues and clients. Skill: ● Logging of tickets (Jira, Freshdesk & Autotask) ● Assigning and resolving of tickets (Jira, Freshdesk & Autotask) ● Helping clients remotely (Troubleshooting & Resolving) Panda Systems Management ● Monitoring, Troubleshooting and Resolving PC issues Panda Systems Management) ● Diagnosing and replacing of hardware ● Installing of software (OS, Microsoft Applications and 3rd party) ● Rebuilding of pc’s and reinstalling of software (Backing up of client Data) ● Setting up email account on computers, cellphone’s and tablet devices (Ofice365) ● Mobile Device Management (Office365) ● Knowledge of Windows Server 2008/2012 & 2016 & Linux ● Creating of users and email accounts (Office365 Admin Portal) ● Maintenance of Web server (Azure) ● Setting up and Maintenance of Switches (Cisco and Netgear) ● Salesforce and Talentrover Administrator ● Setting up of IP phones Euphoria (Hard phone and Soft phone) ● Office365 Administrator ● Exclaimer Administrator (Design and maintenance of Email Signature) ● Setting up user on Printer (Kyocera admin portal) ● Panda Anti-Virus (Admin Portal) ● Mimecast Admin (Admin Portal) ● Helping clients remotely (Troubleshooting & Resolving) Solarwinds N-Central ● Monitoring, Troubleshooting and Resolving NOC issues (Solarwinds N-Central) ● Diagnosing and replacing of hardware ● Installing of software (OS, Microsoft Applications and 3rd party) ● Rebuilding of pc’s and reinstalling of software (Backing up of client Data) ● Setting up email account on computers, cellphone’s and tablet devices. ● Knowledge of Windows Server 2008/2012 & 2016 ● Active Directory (Creating and maintaining of user accounts) ● Creating and Managing Windows Deployment Services (WDS) ● Adding and Setup of Access Points (Ubiquiti Cloud Controller) ● Firewall Supporting (Endian, Checkpoint & Sophos) ● Checking, Maintaining and Restoring of Client Backups (ArcServe, Ahsay, MSP Backup) ● Recording and documenting issue resolving. (Auto task) ● Training of Interns (Autotask and Solarwinds N-Central) Rodwann Van Rensburg