I have been with the practice and the Help-desk department for 17 years. I have proven myself as loyal, capable and competent. I also believe that I have grown from a technical perspective as well as on a personal level. I am sure that fellow staff members and my peers would be able to substantiate this. I have worked within every possible capacity within the department, which include training and supervising of staff. I had the opportunity to deal with queries and people on my own, without any help or interference while I worked with international clients, when the international help-desk still operated independently. I had the pleasure of working with and receiving guidance from people like and Ingrid Howes, Jeanette Wassung and Graham Mausling during this time. You can say that I am moulded from a time period when things were tough, technology was less and ethical work standards were still evident. My track record within my current job proves my capabilities within a working environment and my loyalty and commitment to my employer and customers can be vouched for. I work well in a team as well as independently as I had to perform on both these levels and which is also very necessary for the type of work we do. Fulfilling extra duties or going beyond the scope of my job description has instilled a fair amount of confidence in myself as well as from my superiors. My experience in a corporate environment have prepared me on a professional level and my experience with clients, both internal, external and international have moulded my mental abilities in order to cope within these sometime’ s harsh environments. SKILLS : MS Office (Outlook; Word; Excel) Attention to detail Strong interpersonal relation Ability to work unsupervised / or in a team Strong customer service skills (especially call center related) Excellent organizational skills Ability to problem solve