RONALD K. BALOYI SALES & CUSTOMER SUPPORT AGENT COVER-LETTER Experienced and customer-focused Customer Service Agent /Sales Consultant with a proven track record of providing exceptional support and resolving complex issues. Skilled in effectively communicating with diverse clients, managing high call volumes, and maintaining a positive attitude under pressure. Proven ability to exceed performance goals while delivering top-notch service & delivering an exceptional customer experience And building strong relationships and closing & sealing sales and deals in a nutshell. P R O F E S S I O N A L E X P E R I E N C E SALES CONSULTANT – TELESALES CONSULTANT Metropolitan Life | Pretoria | 2013 Jan -2013 December In my role I was responsible for signing new business development and maintain high level standard of meeting and exceeding customer needs.  Assessing clients’ needs and providing an effective solution.  By overcoming obstacles, identifying and analyzing a problem.  The ability to build and maintain client relationship.  Coming up with creative and novel solutions to win a sale.  My conversion rate escalated over the years thus exceeding my targets. CUSTOMER SERVICE CONSULTANT AASA | Kyalami | 2014 Jan-2014 December In this role I was responsible for Customer/Client support and providing information-Offer detailed information about products-Services-policies and procedures.  By responding promptly and accurately whilst answering customer queries.  Greeting customers: by providing a warm, Friendly and professional greeting to customers & clients both in person & through various communication channels.  Handling complaints: Listening to customer complaints, Show empathy and take ownership of resolving the issue.  Understanding needs: by actively listening to customers /clients in order to understand their needs and preferences.  Providing a Solution: By offering a practical solutions that meet the customer’s needs whilst adhering to company policies and procedure.  Follow & Escalation: By identifying complex issues that require higher level intervention and escalate them to the appropriate departments or supervisor. ACQUISITION & RETENTION AGENT AASA | Kyalami | 2015 Jan-2018 December As an Acquisition & Retention Agent I was responsible for new business development and client retention, Online Sales and support  Customer/Client retention in order to increase membership revenue and sales.  Exceptional and efficient customer service skills.  I functioned as a 2ic due to professionalism and maintaining high standard of meeting and exceeding customers’ expectations.  I was responsible and multitasked in different campaigns as a team collaborator.  I was responsible for online /web-leads management by rapid or instant response. C O N T A C T +27 (***)-***-**** ****@*****.*** Pretoria http://www.******.*** 360a00200 E D U C A T I O N CALL CENTRE DIPLOMA Call Centre Sales & Marketing Cornerstone Training College 2009 Aug.-2009 Sept. AUCTIONEERING CERTIFICATE Auctioneering SA College of Auctioneering 2018 Aug–2018 Sep. MATRIC/ GRADE 12 Soshanguve High School 1998 -2001 S K I L L S  Customer Service Skills  Communication Skills  Problem- Solving Skills  Upselling & Cross Selling Skills  Client Management Skills  CRM Management Skills  Order Processing Skills  Networking Skills  Leads Generation Skills  Import & Export Skills  Microsoft Office Skills  Inbound & Outbound Call Management Skills  Troubleshooting skills