With seven years of experience as an HR Generalist/Manager and Front-of-store Manager at a retail store, I have consistently worked closely with the Store Manager/Director to support various operational and administrative functions. My role encompassed many responsibilities, often requiring collaboration with the Store Manager/Director. Essential duties included documenting minutes during department meetings, preparing agendas, planning rosters for over 173 employees, managing sensitive projects, handling customer inquiries, and responding to emails on the Store Manager/Director's behalf. As the head of the HR department and the primary contact for industrial relations within the store, I managed confidential matters requiring the Store Manager/Director's complete trust. Additionally, I supported other managers, department heads, and staff members, demonstrating my ability to work effectively in a team-oriented environment. I played an integral role in onboarding new staff members, including conducting interviews and managing personal data. I also oversaw the offboarding process when employees resigned, passed away, or were dismissed. I hold Diplomas in Human Resources and Customer Service, which has equipped me with a solid foundation in HR practices and customer relations. I am proficient in MS Word, MS Excel, Google Sheets, and ChatGPT, enabling me to efficiently manage and analyse data, communicate effectively, and streamline various HR processes.