I am a dedicated Quality Assurance Analyst with a strong background in testing customer feedback solutions. In my experience I have been exposed to testing a diverse spectrum of services such as sentiment analysis, speech-to-text integrations, data warehousing, IVR implementations, multi-channel functionality and more. I strive for efficiency and effectiveness in my testing approach. I have experience managing QA environments, orchestrating deployments, and overseeing Linux systems to maintain a reliable testing infrastructure that closely mirrors production configurations. I am proficient in scripting languages such as JavaScript and NodeJS packages like Mocha, Chai, and Playwright for automation. In my recent role as a QA Lead, I have worked with internal and outsourced teams to introduce automation practices and standards. I have experience in both front-end and API automation, utilizing POM, data fixtures, and scoped variables to ensure a robust and maintainable automation suite. Additionally, I am capable of integrating these suites into CI/CD pipelines like Jenkins. I value collaboration and work hard to foster continuous improvement across teams. I am committed to delivering high-quality software solutions and supporting project success. My curiosity and willingness to explore diverse areas help me consistently meet and exceed expectations.