I am a highly efficient, innovative and methodical professional with extensive experience in developing and implementing strategies and plans. I have a wealth of knowledge and skills in marketing and brand management, public relations and communications, event and project management, client relations, customer services and experience, contact centre management and in leading high performance and diverse teams to achieve optimal results. I have expertise in the financial/banking, government, insurance, legal civil action, NGO and recruitment industries after 21 years in the South African private, public and non-profit sectors. I am a disciplined, determined and positive professional with a passion for success. As an individual with a customer-centric mindset, I continually demonstrate my ability to create shared value, inspire collaboration and drive change to achieve organisational objectives. With excellent analytical skills, I constantly analyse and interpret data to enhance processes that will contribute to customer experience excellence and a significant increase in organisational revenue. Through the development and implementation of effective marketing activities, I always strive to systematically collect and apply customer experience insights to achieve strategic advantage and growth. In addition, it is important as a leader to share customer experience insights with key internal stakeholders which will lead to the creation of mutual value associated with key drivers of customer lifetime value. I demonstrate a sound understanding of customer behaviour, customer experience and customer value, which will ultimately lead to profitability and a favourable return on investment. I hold a BCom Honours Degree in Marketing Management from the University of Johannesburg, South Africa, and a BCom Degree in Marketing and Business Management from Damelin, South Africa. I believe that I will be an invaluable asset to any organisation that employs me.