My passion is derived from my motto: "any job worth doing is worth doing well". Although, i have been in Banking for 36 years, my experience is varied from branch banking to the head office environment. My fundamental training is as a business process engineer. My talent for teaching and coaching allows me to entice the best performance from my team. My successes in my role are attributed to understanding the causes of the failures and to implement appropriate solutions. This involves wide consultation with a variety of stakeholders. I obtained the Criminal Justice and Forensic Investigations Diploma from the University of Johannesburg. As an expert in the Card Fraud Prevention environment, I have intimate understanding of the data elements, authorisation, settlement and chargeback processes. I am acknowledged by my peers in the Industry forums. My experience covers a wide range of subject areas, including branch operations, project management, business analyst and representation at industry forums. These skills allow me to ensure that we get what is required to make business and financial improvements. Further, I believe that these skill and experience would be valuable in being able to formulate and deliver on the strategic intent. A recent example of this is the Falcon 6.4 implementation, which resulted from my key involvement in rewriting the business requirements specifications and ensuring that the test cases covered all scenarios and was satisfactory. My involvement at TymeBank was to set up the fraud operations team, the standard operating procedures, provide thought leadership on the design, development, testing and implementation of fraud requirements for both transaction and card fraud monitoring. I am adaptable and can work in large and small teams or as a team of one.