Name: Sandra Sambo Email: ****@*****.*** Mobile No: (***)-***-**** Highly experienced, Client-facing Application Support Specialist with extensive understanding of the root causes for issues and how to appropriately solve problems, purpose-driven professional with the capacity to be a strong team player and also work effectively independently. Pursuing new professional challenges with growth-oriented company. I am currently working for Vodacom via Jurumani Solutions as an Application Support Specialist (Team Lead). I am responsible for the provisioning of support services, managing and resolving all User related Incidents/Requests/Changes for Vodacom Business. I maintain effective communication with all stakeholders on incidents or change requests logged. I have worked for five years with • Being the Lead GSM Support, where I must ensure warehouse delivery and Activations of GSM new lines. • Supporting Products which are Vodacom DNS, Web Hosting, LiveTrack and Broadband Connect Fibre, Broadband LTE and many more. • Providing training to Users. • Being a Leader in my team of six people that I am supervising. January 2008, I worked as a Trainee Java developer at InHouse Computing cc where I successfully implemented a web-based system used to manage development life cycles using HTML, JAVA and JavaScript. July 2008, I enrolled to study for Electrical Engineering at Tshwane University of Technology. September 2011 I was employed by Edge consulting as a Test Analyst at Vodacom Business. I have gained a lot of experience in: • System Integration, End to End and Regression Testing • Black box and White box testing • Defect Management (Logging and tracking) • User/Client training and Creating training Manuals. • Writing and running queries on Microsoft SQL Server Management Studio My Employers and Managers have commended me for my high level of interpersonal skills and natural engaging personality. My professional goals include continuing to grow in leadership and knowledge, excel in innovative technology applications. My current and previous Employers can be contacted to provide more information about my ability to meet the needs of this job. I would appreciate the opportunity to meet with you to discuss the goals of your company and how my skills/technical abilities can help you achieve those goals. I have enclosed a copy of my resume for your consideration. I can always be contacted on the details provided above. Thanking you in advance for your time, Sandra Sambo