As a Virtual Assistant, my goal is to give clients more time in their day. Over the past 9 years, I’ve helped small business owners streamline their operations, enabling them to focus on high-priority tasks. My responsibilities have included providing detailed administrative support, setting up back-office systems, and gathering information for event bids. This role has allowed me to balance work around my family’s schedule while enjoying the mental fulfilment that freelancing offers. Previously, I spent 8 years as a Personal Assistant in the corporate sector, where I earned a Diploma in Personal Assistance and led negotiation initiatives on behalf of the Deputy CEO of Mitsubishi Corporation. Working closely with mostly Japanese executives enhanced my communication and adaptability skills. I also managed data across systems such as SAP, Pastel, and customized platforms, learning to utilize software shortcuts for greater efficiency. Being selected as a Key Account User by SAP trainers was a significant honour, as it allowed me to train new and existing staff on SAP and contribute to planning discussions on financial processes across Mitsubishi Corporation’s divisions. Managing data on platforms like SAP, Pastel, and other custom systems further refined my ability to streamline tasks through the efficient use of software shortcuts.