Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Maintained friendly and professional customer interactions. Met deadlines by proactively managing individual and team tasks and streamlining processes. Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. Assessed employee performance and developed improvement plans. Friendly and adaptable professional with remarkable leadership and program management skills. Customer Service Officer. Handle inbound calls from customers. Responding to inquiries Providing information and resolving issues related to postal service. Package tracking and delivery status. Provide accurate information to customers regarding products, services, pricing, promotions and policies. Boosted employee morale by addressing concerns promptly and fostering a positive work environment. Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports. Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols. Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing. Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.