I have more than 20 years Aftersales Operations and Strategic experience in both the Original Equipment Manufacturer and Retail environment. I am skilled in the following areas: Business Planning, Operations Management, Technical Training, Negotiation, Warranty, Parts & Accessories, Customer Satisfaction and Dealer Aftersales Operations. My skillset includes international exposure through my work with Volkswagen Germany, having lived and worked there for 2 years, representing Volkswagen of South Africa as a technical and warranty liaison person. • Effective Leadership and Management • Can work in a team or independently • Conflict & Negotiation skills • Active listener • Customer Service • Problem Solving • Time Management • Task and Goal driven • Knowledge transfer • Sound practical Mechanical and Electrical Knowledge • Ability to effectively communicate technical information to colleagues at various levels • Proficiency in Excel, PowerPoint, Word, Outlook • Knowledge of SAP, Syspro, Tempo and Dealer Management Systems • Able to compile and present presentations • Chair discussions to small and large groups • Fluent in English (written and spoken) and Afrikaans (spoken) and limited German communication skills