I have been working in the hospitality industry for the past 11 years and during this time, I have acquired a wide range of knowledge and skills that will allow me to contribute immensely towards the success of the business. A candidate who is able to build immediate rapport with customers and diagnose their needs, this exactly what I am able to do. I have gained exceptional guest service over the years which have allowed me to maintain a comprehensive hospitality knowledge base. This allows me to work effectively with guests/customers and colleagues, offer correct information, good leading skills and good team player in addition, I am passionate, energetic and quality focused with strong communication and listening skills. My proven dedication to optimizing client service and profit success, along with my exceptional problem solving, communication and team collaboration talents will contribute greatly to the success of the business.