My name is Sifiso Khanyile. I have a certificate for NQF4 Technical support. I have an extensive period of 10 years in providing administrative, IT Support and desktop assistance right through to management of client information. I am organized, efficient and proactive, by utilizing initiatives of customer service and technical support skills, I deliver high-quality work consistently while meeting deadlines. My Responsibilities: -Identify hardware and software solutions for customers needs -Training of customers -Troubleshooting technical issues Diagnosing and repairing faults on computers, servers, network cables -Installing and configuring hardware and software to computers , laptops Configuration of routers in the office -Design and tailor Systems to the needs of customers -Conducting presentations to potential customers -Market Systems by contacting potential customers via, E-mail, telephone calls Conduct presentations to potential partners -Assist existing partners in time with queries by talking through series of action to resolve a problem -Providing support to new software roll outs -Conduct initial and refresher trainings for customers -Testing and evaluating of new system versions.