I am confident in my ability to provide a welcoming environment for participants to enrol in clinical trials, and in conjunction with the Principal Investigator. My skills include Using, creating ang managing Computer-telephony systems; using, creating, managing Interactive Voice Responses(IVR); Use, diagnose and repair technological equipment(CISCO A+ Certified); make presentations using Powerpoint; create, modify and maintain databases using Microsoft SQL Server; Generate useful reports with PowerBI through Extract, Transorm, Load(ETL) procedure; can handle remote clients/tickets using helpdesk software like FreshDesk & ZenDesk and I am in possession of a valid South African Drivers license(C1). I am passionate about delivering results and exceeding goals, and I believe that my expertise would make a valuable contribution to your team