I am an energetic and results-driven individual who likes to see work and projects to their completion. I obsess over fine details that might turn a “good outcome” to a “major triumph.” I have a proven record with my previous employer of consistently delivering excellent service to my customers, my colleagues and my seniors. My department was named Eskom Contact Centre of the year for 5 consecutive years (2013 – 2017). During this time I was the Quality Assurance Officer, responsible for overseeing and monitoring the quality of customer contacts with service consultants. This was and still is a major component of the scorecard for measuring Eskom Contact Centre performance. I pursued and attained a BCom degree in Industrial and Organisational Psychology with Unisa due to my interest in what makes people “tick” in their work environments. I am fascinated by the differences in how people perceive their work roles, among others, and how these perceptions can assist in getting people to be at their best. I believe everyone achieves more when they derive meaning in what they do, especially when it’s shared meaning. I am at my best when helping others find this sense of purpose and duty.