Profile Self-driven, dynamic Technician, in the time spent working for 6 year as a technician I’ve in counted number of challenges and problems that made me a better technician and a great team player, I’ve developed to be a leader in the field and an outstanding problem solver, working under pressure has enabled me to be a fast thinker with creative skills and a strong personality. I believe for every problem there is a solution, Learn how to fix it. Skills • Software configuration (MS office, anti-virus, pastel accounting) • Hardware troubleshooting (computer, laptop, printer, fax, copier) • Network configuration (Mikrotik, TP-link, Air-router, cambium, ubiquiti) • OS installation & configuration (Win 7, 8, 8.1, 10) • N + networking certificate, minimum of 4 years’ practical experience in IT • A+ Hardware/Software certification • Previous Helpdesk (Telephone) support experience • Exchange Server Administration • TCP/ICP (Networking) and 802.11 (wireless) experience • Office 365 experience • Excellent telephone manners • Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, • Windows 8, Windows 10, Server 2003, Server 2008, Server 2012 • Excellent understanding of PC Hardware setup and configuration • “Hands on” approach and a willingness to learn • Flexible, pro-active approach