Dear Mr./Mrs./Ms I am Sizwe Emmanuel Mlotshwa with over eight years of experience in customer service, i have gained enough knowledge on how to assist clients working alone and in a team environment, i adapt fast and able to work with tight deadlines. Some highlights from my current and past experiences include: FNB Claims department- Assisting clients with claim documents to ensure claims are approved within 24 hours giving clients piece of mind and assisting with amending policies, premiums and any complaints they may have. Yalu Financial services- Communicating with all major credit providers and creating relationships with their credit life insurance departments to assist clients who wish to cancel their credit life insurance policies. Interact with clients via emails, inbound and outbound calls and live chats. Thank you for your time and consideration. Sincerely Sizwe Mlotshwa