Worked in airline industry for 31 years but was unfortunately retrenched. Excellent customer service skills. Fast learner/hardworking and reliable. Good telephone manners. Work also included admin. Duties consisted of over the counter service at check in counters as well as ticket sales. Acceptance of passengers, making sure, they comply with the rules and regulation and providing service to their needs. Making bookings and selling tickets. Safe boarding of passengers at the gates. Tracking, locating and delivering of missing baggage. Assisting with claims of missing baggage and items. Assisting passengers from the aircraft to the terminal in a safe environment. Weight and balancing of the aircraft for safe take off. Providing service to passengers in case of delays and cancellations. I can work under stress, quick on my feet to solve problems on my own. Can make decisions on my own. Excellent people skills - peoples person. Worked well with my colleagues. If I need any additional course, I am willing to learn and complete courses to improve my knowledge.