Responsible for incoming and outgoing calls. Screen calls before forwarding to next level. Attend to visitors and direct them to relevant person. Give information to customers that are enquiring about the company. Attend to telephone queries and direct accordingly. Provide professional customer service by facilitating the administration process. Record messages for the staff. Sort and record post before sending to relevant offices. Set up files and confirms that data remains accurate. Manages documentation including contracts. Schedules meetings and organize relevant office events. Compile quotation documents, order office supplies. Caters to customer complaints in a timely and efficient manner. Process paperwork for customers and employees. Keeps office clean. Participate in billing and accounting duties, including resolving billing questions and managing invoices. Answering of phone and attend to clients queries.