I've been in a call center management role for 6years at Amazon (current employer). Roles/Responsibilities: Coaching Case handling MATT audit defects New Hires Coaching WBR metric outliers Performance Management Managing builders in Focus Ad hoc check-ins with builders 1-to-1's (performance discussions) Builder Development Support Awards: Best performing manager for 2022 Nominated for a Best Performing Branch in March and April (2014) Awards most improved Financial Consultant at Old Mutual Finance (2015) Voted top performer in the Amazon UK Retail CPT space for 3 consecutive weeks (2016) CPT Top Performer March 2017