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thapelo m.

Artisan

  • Hourly rate: R100 /hr
  • Experience: 3 Years

About thapelo

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I am passionate about my work. Because I love what I do, I have steady source of motivation that drives me to do my best. In my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work. I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. In my previous role, I was promoted three times in less than one year. I am highly organized. I always take notes, and I use a series of tools to help myself stay on top of deadlines. I like to keep a clean workspace and create a logical filing method so I’m always able to find what I need. I find this increases efficiency and helps the rest of the team stay on track, too. In my last role, I created a new filing process that increased departmental efficiency 25% ​​​​​​​I’m a people-person. I love meeting new people and learning about their lives and their backgrounds. I can almost always find common ground with strangers, and I like making people feel comfortable in my presence. I find this skill is especially helpful when kicking off projects with new clients. In my previous job, my clients’ customer satisfaction scores were 15% over the company average. “I’m a natural leader. I’ve eventually been promoted to a leadership role in almost every job because I like to help people. I find co-workers usually come to me with questions or concerns even when I’m not in a leadership role because if I don’t know the answer, I’ll at least point them in the right direction. In my last two roles, I was promoted to leadership positions after less than a year with the company.” I am results-oriented, constantly checking in with the goal to determine how close or how far away we are and what it will take to make it happen. I find this pressure inspiring and a great motivator for the rest of the team. In fact, over the past year, I was able to help my team shorten our average product time to market by two weeks. I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. These skills helped increase my personal client retention rate by more than 40% in a year, and helped the team deliver 100% of our projects by the original deadline.

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