I am a self motivated gentleman and very confident in all I do. I value ownership and responsibility and face all my duties (challenges) with the necessary enthusiasm and dedication. I am highly focused and have a comprehensive understanding and experience in Intraday, Total View and Aspect scheduling systems .With an advance computer literacy including Microsoft excel, word ,outlook and power point . I ensure unity and fairness by highlighting the importance of implementing company policies to both colleagues and management. I master performance by building a keen operational support system whereby adherence and company service levels take precedence in monitoring call volumes and routing adjustments. I am a fast learner and value integrity, self respect, trust and operational centricity. I served as a Coach and Assistant team leader in which I maximized self respect, motivation and self improvement, in myself and others. I’m promoting camaraderie by engaging with most of my colleagues in a genuinely friendly manner. My motto is planning, consistency, and development