A highly motivated and driven professional with 13+ years of work experience, 4 years in the security industry,3 years in the automotive industry and 6 years in the working at heights machinery and material handling/forklift industry. Focusing on improving service, reducing cost and increasing revenue. Experience Implementation of procedures and processes. Reducing overtime, increasing efficiency and productivity. Identifying opportunities for reducing cost and increasing revenue. Implementing and managing KPI's. Employee development. Managing projects with internal and external stakeholders. Improved customer service. Auditing departments against processes and systems. Improving quality standards. Ensuring compliance in a regulated environment. Service Level Agreements (SLA). Initiating and implementing quality improvement drives. Utilizing technology based systems into processes and solutions. Relationship management ensuring team involvement. Budget setting and controlling. Nationally supporting, guiding and leading people. Executing plans according to objectives and policies. Working with all levels within the business environment including senior management. Warehousing and stores management, stock optimisation. Customer and supplier agreements/contracts. Telematics and IoT. Data analysis, turning data into meaningful information that business decisions can be made on. Debt collections from damages.