Hello, my name is Tshepi Phasha. I have over 10 years of experience in customer service, where I've honed my communication, problem-solving, and leadership skills. My background includes roles in IT support, social media management, and product sales, which have developed my ability to understand customer needs and respond to them effectively. I’m currently pursuing a BA in Communication Science, and I'm passionate about marketing, social media, and content creation. I’ve had the opportunity to lead teams, manage online communities, and test new systems, which has deepened my interest in digital marketing. I’m excited to apply these skills and continue learning in a marketing-focused role.