With over 13 years of dedicated service at the Department of Mineral Resources, my expertise in Office 365 Administration and Technical Support has been a cornerstone of our IT operations. My commitment to the department is reflected in the seamless integration of technology solutions that align with our mission to manage and utilize mineral resources effectively. My approach to IT is to foster a culture of continuous improvement and innovation, ensuring our team is equipped with cutting-edge tools and systems. In my current role as an Information Technology Technician, I've honed skills crucial to maintaining organizational efficiency, such as managing computer hardware and providing comprehensive technical support. My contributions have optimized departmental workflows, ensuring a high level of internal service and stakeholder satisfaction. Our team's collaborative efforts in IT have significantly bolstered the department's ability to meet its objectives in resource management.