I am a strategic person that never gives up until I find a solution, be it creatively, or technically. I am a team player, I am loyal, diligent. I am confident, I am a quick grabber and I believe myself to be very artistic. I’m always eager to learn something new. I have a great personality and I am a helper. I have a Diploma in Information Technology and I Graduated at Rosebank College and I have 2 years experience in the IT Support field and further education and training in ITIL Foundation. I have solid skills in Microsoft(and MS Office) Applications, I know my way around LINUX, MICROSOFT and MacOS operating systems and have an understanding of C#, Java, PHP, HTML, and Visual Basic. I also have an understanding of Active Directory and I have excellent management skills. I love helping people so I am always keen to technically support users in an environment.