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Tumelo K.

  • Hourly rate: R160 /hr
  • Experience: 14 Years

About Tumelo Lerato

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I am confident hardworking and self-driven. I am passionate about sales and customer service. I have more than 10 years of working experience in the customer service role. In which I developed impeccable customer service skills and the ability to effectively communicate with customers in a professional manner. Working for the First Rand Bank has afforded me the ability to handle client’s queries and profile with the utmost confidentiality. My duties at FirstRand Bank included assisting clients in making a well-informed decision regarding their finances. Ensuring that clients have a clear understanding of banking correctly and finding solutions for clients who felt helpless when it came to banking. In my role, I had to attain my daily and monthly targets which included all transactional accounts and lending credits to clients. This pushed out me of my comfort space where I had to not only rely on walk-ins client but also, I had to approach companies for a sales pitch to reach my target. With this approach, I have been rewarded with the best sales and service certificate of achievement. My experience at First rand bank has to help me improve my negotiation skills, organizational skills and has provided me with extensive knowledge on handle clients as royalty and providing excellent service. I have l also worked for SARS as a Tax agent in which my role was to resolve client-related queries and resolve their tax-related problems. In this role, I have learned how to more ask interrogating questions than help clients disclose all assets for their returns and serving them to their satisfaction while being ethical to the SARS regulations. I am looking forward to discussing the position and my qualification with you in more detail. I feel confident that I will be able to fulfill the requirements for the Sales Executive position. Thank you for your time and consideration.

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