I am a highly qualified, results-oriented individual with broad and diversified experience in corporate strategy, project management, optimisation, loan origination, call centre management, good communication management, risk management, audit and compliance with a passion for customer experience and process improvement. I have managed people for over 12 years as Operational Manager. During my role as Business manager I have managed directly and indirectly on a matrix level from senior Operations managers, Contact center managers, Team leaders which consisted of over 600 employees in the Contact center environment. I was a successful Business Manager to the Head of Virtual Banking within the banking sector and have supported the Chief Operations Officer of Africa Operations for the Voice department which covered the following areas: Digital Banking; Telephone Banking; Switching of accounts; Home Loans; Asset and Vehicle Finance; Stop Cards; General Department of enquiries; Rewards; Rest of Africa processing; Email and processing. During this time I have overseen all projects within the department; recruitment; finances; performance development; monthly reports; complaints management; Business continuity management and compliance. I have also been part of various committees, serving on the Risk Management; Exco meetings and Stakeholder, New Project approvals, Change and Strategic forums to name a few. My current skills range as follows: ● Professional business writing skills ● Knowledge of Microsoft Word, PowerPoint, Excel & Spreadsheet ● Exceptional customer service and communication skills ● Risk Management/Analysis ● Project management and implementation ● Customer Experience (Journeys)/Insights ● Automation and process redesign ● Assertiveness skills ● Ability to negotiate and problem solving skills ● Presentation skills ● Ability to coach and mentor others ● Planning & organizing ● Analytical ● Agility to work under pressure My curriculum vitae details more of my successes within other roles. I strongly believe that I will be an asset for your organisation as not only do I bring with me a diverse set of skills and knowledge but I’m a quick learner and self starter. I enjoy new challenges and will most definitely add value to your organization.