• Obtain input from stakeholders and role players regarding education and development matters • Drafting regulations and policies relating to Education and development for other social services profession and occupations. • Implementing the quality assurance policies. • Updating the quality assurance policies • Implementing the CPD, ecometrics and foreign policies. • Conducting site visits to assess learning programmes offered in the social service professions institute of learning. • Assessing learning programmes • Assessment of portfolios of evidence, recognition of prior learning for registration purposes • Assessment of the SAW examinations • Managing all activities of the auxiliary workers learning programme, CPD and ecometrics meetings activities. • Liaising with the registration division on practitioners registered as specialists and CPD and certificates to be issued • Managing the correct education and development processes • Managing the education and development database process • Managing the process of the opening, closing, filling and archiving of all files. Management and implantation of internal human capital development plan by: • Developing annual workplace skills plan and implementation report to management and skills development committee before submission to the Registrar and HWSETA • Submitting the approved workplace skills plan and annual training report to HWSETA • Implementing and monitoring of the annual workplace skills plan by coordinating in-service training programme of staff • Compiling quarterly training implementation or attendance report • Implementations education, training and development policies, guidelines and programmes Customer management services by: • Ensuring attendance of telephonic, electronic and documented customer queries • Providing customer services information pertaining to and request the SACSSP social services professionals education and development queries • Liaising with support/registrations services and finance pertaining to all communications e.g mail, and service provider payments • Attending to all customer queries against agreed time lines/frames • Attending to all education and development queries against agreed time frames/lines