Demands succeded by far for customer satisfaction. Influencing by strayegy trust relationship built and adopting to the specific person to understand exactly what the core need or matter or demands is and then supply more then asked for to bring loyalty and trust into the matter. Trusting and understanding in all ways. Managing staff and operations. Attention to detail. Very fragile or sense to emotions or true feelings or character or intensions so can adopt and experience it in true form and adjust to be able to understand supply mentorship or advise and services to the need personal matter regatding relationships or emotions or life and customer problems and demands for a solution to the problem and upsell a solution to prevent the prob from future occurrence and permanemt maintenamce on product or service . Sales and marketing, business ethic and cost control. Leadership by example. Im going to right a new book to name all... ask if required and ill tell upon the questioning lol