Wilma Van der Westhuizen, Nelspruit, Mbombela Tel : (***)-***-**** E-mail : ****@*****.*** • I started my career with Telkom Sa Ltd and here also obtained extensive experience in especially customer relations and administration o Administrative and Customer relations  Service application processing  Related progress and other enquiries  Front desk service ie payments received, enquiry and complaint resolution  Secretarial duties to Area Manager Customer Services North Eastern Region (old Transvaal) o Management  Executive level complaint / enquiry resolution : national and international  Special task team management  Call Centres : internal and external  Staff performance measurement and discipline • I have extensive experience in all aspects of retail and service delivery as I managed my own stores from 2003 to 2014. This entails o Opening of store o Sales o Point of sales report analysis : financial and operational o Finances  Budget compilation and management  Purchases and GRV(N)  Invoicing  Creditors  Debtors  Vat  Income tax  Salary and wages o Administrative  Record keeping of related sales / purchases dockets  Correspondence with suppliers and other  Operational management : POS system and other retail devices and or systems  SARS documentation and submissions o Operational  Sales  Assistance to staff when necessary  Stock control  Merchandising  Appointment scheduling and planning  Quotations  Customer relations to obtain and maintain loyal satisfied customer base through provision of service that exceeds expectations. o Employee management  Recruitment  Contracts in accordance with Labour law as determined by Sectorial determination  Shift and leave planning  All related documentation : attendance register, leave, sick leave etc  UIF registrations and payments  Workman’s Compensation registrations and payments  Payroll  Discipline • As from 2015 I have re-entered the labour market and have had exposure to the motor industry as Personal Assistant to the owner and dealer principal of a Jaguar Land Rover and Volvo dealership. • Currently I am an Internal Sales Manager in the Metal and Steel Manufacturing industry. Personal attributes • Customer Focused • Result / Success driven • Team Oriented / but fully independent • Creative • Detail Oriented / Analytical • Priority Setting and Planning • Dealing with Ambiguity • Integrity/Trust • Excellent Communicator • Problem solver • Excellent Organisational skills • Motivational skills • Mentoring skills