A UX Designer with a rounded professional background of over 14 years of experience in the financial services sector involved in improving client experiences across various roles such as Business Analysis, Process and UX Design. Involved in the creation of digital products applying various methods and toolsets that range from user interviews, persona creation, customer journeys, wireframing through to prototyping. I use my broad range of skills to understand how customers and businesses interact, and how to add real value to both. I am also very comfortable working in an Agile environment.