I am a hard worker and thrive on learning new information. I am forever a student with a desire to achieve my personal best in everything I do. Digital music production, sound engineering and sound design. I am also an avid sport fan and enjoy reading. Past experience includes Head Bartending for Thirst Bar Services as a mobile events bar service which provided services to events & companies such as: HardRock Café, Corona Festival in JHB, Porsche in Lynwood and Kayalami, Flying Fish, The Reid, Veuve Cliquot, Ballantine’s, Investec. After 4 years in the Bar Service Industry, I had taken on a role as the Social Media Community Manager at Digital Solutions Group at 2018. I had developed skills around: Daily monitoring and responding to customer comments on Facebook, Twitter and Instagram, ensuring that all customer complaints are responded to professionally and timeously, as well as escalating customer feedback, ensure correct and timely resolution of customer complaints, reporting of customer feedback where required, logging and escalating customer cases as well as following up using Customer Relationship Management database. In March of 2020, I had been promoted to Junior Social Media Community Manager at DSG where added responsibilities included: Weekly reporting on engagement volumes, sentiment and campaign management, logging and escalating customer cases as well as following up using Customer Relationship Management database, daily monitoring and responding to customer comments on Facebook, Twitter and Instagram, Ensuring that all customer complaints are responded to professionally and timeously, as well as escalating customer feedback, correct and timely resolution of customer complaints, reporting of customer feedback where required. In May of 2021, I had expanded my knowledge of the social media space and joined Sherbet Youth Agency where I accepted my post as a Community Manager & Content Administrator at Sherbet Youth Agency: Scheduling of multimedia content for multiple brands on Facebook, Twitter, Instagram, LinkedIn and Tik Tok, Ensuring that all customer complaints are responded to professionally and timeously, as well as escalating customer feedback, creating content relevant to the target audience of a brand, adhering to it’s culture and social personality, weekly reporting on engagement volumes, sentiment and campaign management