Good day I have 16 years of experience in the BPO industry. My experience includes Customer Experience Management (QA) and Training Management. I have worked with the following clients: Samsung, Vodacom, Cell C, Mercedes-Benz, Standard Bank, TYME Bank, SAA, The FSB, CPW (UK) and AOL (USA). My true passion is being a facilitator in people and my teams becoming aware of and striving towards achieving their true potential. I have designed, developed, delivered and evaluated the following training programs: Future Leader - QA, Trainer, Team Leader Emotional Intelligence Coaching Train the Trainer Performance Management Leadership Time Management Team Work Communication Voice and Accent Contact Centre Methodology Sales In this regard, I excelled at building new teams or revitalizing existing teams to deliver to the requirements and then finding ways to consistently improve our delivery, exceeding client expectations. My experience, Degree (In-progress), NLP, Life Coaching, NPS and Training Certifications together with my inherent trait of resilience and a need to continuously improve have assisted in my success. I look forward to joining a team where I can use my experience, skills and certifications to add value. Kind regards Yolande Moodley