Driven Business Manager with experience in Call Centre, Credit and Verification Management. I am outgoing and detail-oriented, proficient at building and maintaining professional relationships. My skillset includes strategic thinking with focus on operational efficiency, cost reduction and leveraging data to help guide improved business decisions. Strategic projects include: • Managing and optimising the Debtors department. • Analysed process flows in order to optimise interdepartmental efficiencies. • Developed a ‘way of work’ and standard operating procedures for various business units. • Implementation and training of Learning Management System. ___________________________________________________________________________________________