National Diploma graduate with 2 years of experience in the Information Technology - networking and business administration field. Provided technical support for employees including supervisors, managers, and technicians. Responsible for diagnosing and resolving issues via remotely, phone, or email. Presented solutions on troubleshooting techniques and created documents with step by step instructions. Involved in electronic commerce support of customers and potential investors Creating quotes and invoices on technological equipment and services provided Responsible for maintaining and repairing computer software and hardware. Trained new employees, stores, and supervisors on the use and repair of computers and applications.